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How your order ships, how to track it, and what to do if something goes wrong. This page summarizes our Terms & Conditions, which control if anything here differs.
Zelle orders are held until we confirm payment. Put only your order number in the Zelle memo, nothing else, or your order may be cancelled. Because Zelle funds clear immediately, these orders often ship faster than card orders.
You’ll get an email with tracking as soon as your order ships. If your items ship from different locations (for example, supplements or merch alongside peptides), you may receive more than one tracking number. You can view your orders anytime in My Account.
Please double-check your shipping address at checkout. You are responsible for entering a correct, complete address. Title and risk of loss pass to you when the carrier picks up your package, except where an order is covered by Package Protection.
Eligible member orders are covered if they are lost or damaged in transit. Coverage applies to one order per member per calendar month, and every claim is verified against carrier tracking. The remedy is a reship or replacement at our reasonable discretion.
Package Protection does not cover packages that tracking shows as delivered, address errors made at checkout, packages that are refused or returned, or losses outside the carrier’s transit.
Not a member? If your package arrives damaged or seems lost in transit, contact us with your order number and photos, and we’ll review it.
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